Patient Account Specialist
Remote
Full Time
Experienced
This is a remote/work from home position
GENERAL SUMMARY
At Phothera, we are building something truly remarkable that will long outlive us. As part of our mission, we are advancing phototherapy to make people safer, healthier, and more productive. Auto-immune skin diseases such as Psoriasis, Atopic Dermatitis, and Vitiligo can be debilitating both physically and emotionally. Many topical and pharmaceutical treatments are costly and have serious side effects. With phototherapy, payers have a low-cost alternative, providers have a simple and effective solution, and patients have a safe, easy, and natural alternative with the option of use in the comfort of their own home.
We are expanding our journey to help patients, improve clinical outcomes, reduce healthcare costs, and expand market access. Phothera offers phototherapy devices for clinic and home treatment use under the guidance and prescription of an authorized care provider. We are looking for entrepreneurial leaders with a strong bias-for-action to accelerate adoption and growth.
Processes patient orders of home medical products in the Phothera Home Sales Division.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
2 years in a sales related field
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DEDICATION TO THE QUALITY SYSTEM
Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard, MDSAP, FDA, as well as EU-MDR and other regulations and standards. We operate the Quality System as an overall management system for all products.
GENERAL SUMMARY
At Phothera, we are building something truly remarkable that will long outlive us. As part of our mission, we are advancing phototherapy to make people safer, healthier, and more productive. Auto-immune skin diseases such as Psoriasis, Atopic Dermatitis, and Vitiligo can be debilitating both physically and emotionally. Many topical and pharmaceutical treatments are costly and have serious side effects. With phototherapy, payers have a low-cost alternative, providers have a simple and effective solution, and patients have a safe, easy, and natural alternative with the option of use in the comfort of their own home.
We are expanding our journey to help patients, improve clinical outcomes, reduce healthcare costs, and expand market access. Phothera offers phototherapy devices for clinic and home treatment use under the guidance and prescription of an authorized care provider. We are looking for entrepreneurial leaders with a strong bias-for-action to accelerate adoption and growth.
Processes patient orders of home medical products in the Phothera Home Sales Division.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following.
- Responsible for assisting patients and processing orders within assigned account territory.
- Responds to customer inquiries by phone, fax, email, text, mail, or chat.
- Is knowledgeable about Daavlin products and therapies. Provides product information and ordering documents.
- Assists patients in decisions regarding product selection and best purchase method according to their insurance situation.
- Acts as a point of contact and liaison between patients, doctors, health plans and distributors.
- Monitors order progress and communicate with patients and doctors.
- Performs verification of benefits / deductibles, files prior-authorizations as needed.
- Send referrals to distributors, as required. Maintains contact with distributor to assure that patient’s needs are met.
- Files insurance claims. Monitors claim status. Coordinates with Claims Specialist regarding issues and denials.
- Follows up with patients to encourage order placement. Offers cash pricing and payment plans.
- Perform pre-shipping call with patient, verifying shipping address as well as confirming product specifications.
- Creates sales orders, quotes, and other necessary documents to process orders.
- All other duties as assigned.
None
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong working knowledge of the company’s products, competitive products, and the market
- Professional demeanor and exceptional standard of communication
- Problem anticipation and solving skills
- Exceptional standard of integrity, discretion, patience, and compassion
- Constructive and positive attitude
- Consistent attention to accuracy and the small details
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
- Strong written and in person verbal skills
- Excellent time management skills
- Preference may be given to bilingual candidates
EDUCATION and/or EXPERIENCE
2 years in a sales related field
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to sit for extended periods of time
- Able to use a computer for extended periods of time
DEDICATION TO THE QUALITY SYSTEM
Our objective is to provide a system that promptly detects non-conformances and provides timely and effective control and corrective actions. This Quality System establishes an effective means of assuring product quality. It is our policy to provide full compliance with the Quality System throughout all facets of contract performance and the order fulfilment process. This ensures that all of our products and services meet or exceed the expected company standards as well as those of our customers and the ISO 13485 International Standard, MDSAP, FDA, as well as EU-MDR and other regulations and standards. We operate the Quality System as an overall management system for all products.
Apply for this position
Required*